Refund and Replacement Policy for Prints

We are committed to ensuring your satisfaction with our prints. Refunds or replacements are offered only in the unlikely event that your print arrives damaged.

If you wish to return a print because you have changed your mind, you must notify us via email within 14 days of receiving the item. Once your request is approved, the print must be returned to Huraira Vault for inspection. Please note that if the returned print arrives damaged, a full refund will not be issued.

We recommend packaging the print securely to avoid damage during transit. Refunds will be processed once the print has been inspected and deemed in acceptable condition.

Refund Policy for Original Canvas Pieces

We take great care to ensure the quality and safe delivery of our original canvas pieces. If your canvas arrives damaged, you may request a refund by notifying us via email within 14 days of receiving the item. Once your request is approved, the canvas must be returned to Huraira Vault for inspection.

Please note that refunds will be issued only after the canvas is inspected and confirmed to be in its original condition (excluding the reported damage). We regret that we cannot offer replacements for original canvas pieces, as each one is unique.

If you wish to return a canvas for any other reason, such as a change of mind, you may do so by following the same process. However, if the returned canvas arrives back to us damaged, a full refund will not be provided.

To ensure the safe return of the canvas, we recommend using secure and protective packaging.

If you have any questions about our products, we’d be delighted to assist you! Please feel free to get in touch with us via email at ContactHurairaVault@gmail.com. We aim to respond to all inquiries promptly and provide you with the information you need.

Shipping times can vary depending on the size and quantity of your order. Delivery for canvas pieces typically takes between 1–8 weeks, as larger items may require additional time for handling and transport. Prints, however, usually arrive within a week, or at the latest, two. In some cases, it may take longer due to the dimensions of the products or the number of items in your basket.

We appreciate your patience and understanding as we ensure your order arrives safely and in perfect condition.

Yes, we ship prints worldwide. However, canvases are not available for purchase in the EU, Northern Ireland, and certain other countries.